Job No: RANSW376
Location: Hunter Centre ( Broadmeadow)


About Relationships Australia NSW

Relationships Australia NSW is an independent, not-for-profit organisation, dedicated to enhancing relationships within families and their communities in order to foster personal and social well-being. We are committed to building our support for families who are in greatest need, facing complex issues and have limited access to resources and services. Further information about our organisation can be found on our website

About the Opportunity

We are a seeking suitably qualified and experienced Team Leader - Children's Contact Service (CCS) to join the Hunter Centre based in Broadmeadow.

Our Children’s Contact Service provides support for children and parents who have separated to build and maintain secure relationships through supervised contact visits. It also offers a place for the safe transfer of children between separated parents and/or carers.

The role of the Team Leader CCS is a senior role and forms part of the Leadership Group working with the Centre Manager and Team Leaders in other program areas. The successful candidate will be a key support and advisor to the Centre Manager and is autonomous in effective application of centre policies with the relevant staff under supervision. The primary function of the role is to provide supervision, training and leadership to our CCS Team as well as providing direct service to clients as required.

To be successful in this role, you will have experience in the role of a supervisor in a clinical environment focusing on children and families, well aware of all issues relating to child protection, well developed clinical supervisory skills, as well as flexibility, initiative, coordination and organisational skills.  Some of your responsibilities will be as follows:

  • To ensure quality services through support, supervision and leadership facilitating team functioning and performance;
  • Program and cross Centre responsibilities as part of the local leadership group, managing the organisational interface with clients and external customers;
  • Provide effective case consultation and clinical supervision including critical incident de-briefs;
  • Maintain client case load as per Centre requirements;
  • Provide triage of complex case when escalated;
  • Prepare reports and analysis as required;
  • Work closely with the Centre manager to develop and improve staff practice;
  • Ensure the CCS program in Hunter Centre remains relevant and well connected, with other services within and outside the organisation;
  • Ensure safe work practices, monitor and report on all associated risks.

This is a part time position, working 4 days per week, days of work will be discussed with the successful candidate and some weekend work in a requirement for this role.


The annual base salary for this position is between $68,357 to $70,067 (for 4 days per week), plus employer's contribution to superannuation and annual leave loading. This will be negotiated with the successful candidates being dependent on their level of experience, training and qualifications.   

For a copy of the position description, please CLICK HERE

Where is the position located?

Hunter Centre at Broadmeadow

Position Closes

Sunday 17 March 2019 at 9.00pm (NSW time).

What benefits are on offer?

Employees of Relationships Australia (NSW) enjoy salary packaging and a number of non-salary benefits that have been designed to assist in their personal and career growth and their well-being. The following benefits are offered to our staff: 

  • Salary Packaging available to staff based on our Public Benevolent Institution (PBI) status, providing additional reduction in tax payable.
  • Salary sacrificing to superannuation, some educational courses and other approved items if desired.
  • 5 additional leave days per year (pro rata), to be used between Christmas and New Year, and your Birthday.
  • Participation in our peer nomination based Reward and Recognition program
  • Discounted fees for courses undertaken through Relationships Australia (NSW) Professional Training.
  • Professional development opportunities.
  • Additional Study Leave for approved educational courses.
  • Comprehensive supervision and support for therapists.
  • Access to our Employee Assistance Program.


RANSW is committed to Equal Employment Opportunity and recognises the importance of attracting the right people for the right job. Candidates are selected in accordance with pre-determined selection criteria.

RANSW is committed to creating opportunities for Aboriginal and Torres Strait Islander peoples, this is a core part of our Reconciliation Action Plan. Australia’s First Peoples are encouraged to
apply for this role.

 How to Apply?


You may wish to prepare your responses in a Word document. You can then COPY and PASTE your answers from Word into the below fields.

  1. Have your resume and cover letter ready to go.
  2. You'll then be prompted to attach your resume and other documents (if applicable). Click 'Next'.
  3. Review your application to confirm everything is correct. Click 'Confirm' to submit your application.

If you'd like to COPY and PASTE selection criteria fields into a separate Word document to work on over time, please find them listed below:


  • Relevant Tertiary Qualifications in the human services area (eg social work, psychology), or other relevant qualifications;
  • Qualification or demonstrated competencies in supervision, couple or family therapy, family dispute resolution, mediation, counselling, group work, workplace training, psychotherapy, case management;
  • Five years’ experience full time working with families and children as counsellor, couple and family therapist, professional worker or 2500 hours of supervised clinical practice;
  • Demonstrated skills, experience and training as a clinical supervisor, giving and receiving live supervision;
  • Demonstrated competence and understanding of working within a trauma informed framework;
  • Demonstrated competency in use of technology (including Microsoft office programs);
  • Demonstrated experience in delivering quality customer service to internal/external customers;
  • Excellent communication skills- written and verbal;
  • Current valid Drivers Licence;



  • Qualifications or demonstrated competencies in working with families and children;
  • Experience in delivering training to professional groups.




Note: There is no word limit for addressing selection criteria but it is essential to respond to each criteria, writing at least one to two paragraphs explaining how you have demonstrated the particular skill or quality. Provide relevant examples from your work, study or community roles. Be clear and to the point and tell us in best possible way why you are the right person for the job.

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